CASE STUDY

Viam helps Hop Robotics get the perfect pour, every time

Monitoring and quality assurance imaging with Viam means Hop Robotics can ensure customer satisfaction at scale.
Hop Robotics uses Viam’s data management service to capture and sync image data from Walter, their beverage dispensing robot, so the team can stay informed and prototype rapidly.

Data capture & cloud sync

Image capture and cloud sync automatically create a visual record of every drink poured.

Automatic configuration

With data capture pre-configured in Viam, no code was required to implement QA imaging.

Fleet management

From an entire fleet down to a specific machine, accessible logs make it easy to stay informed.
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“Being able to quickly react to a customer’s experience through automated event logging and quality assurance testing—that is what will set us apart and allow us to scale quickly.”
— Grayson Dawson, Founder and CEO, Hop Robotics

THE PROBLEM

“One of the main challenges of introducing industrial robots into consumer-facing environments is ensuring that the robots act reliably.”

The restaurant and hospitality industry has long struggled with inefficiencies in the manual process of pouring beverages. Hop Robotics set out to make uneven pours a thing of the past with Walter, a robot that automatically dispenses beverages.

Beer, tea, coffee, and more—Walter can dispense them all. But how can Hop Robotics manage an entire fleet of these machines to ensure the perfect pour, every time? They needed a robotics platform that could:

  • Provide built-in and cloud-accessible event logging for effective debugging 
  • Capture and sync image data via cameras to track robot quality assurance
  • Scale to enable monitoring and management for a whole fleet of robots

THE SOLUTION

“I’m a traditional hardware guy from the industrial space, so being able to marry the software side with the hardware side using Viam has been really great.”

Walter saves venues countless hours in dispensing beverages, freeing staff up to focus on being there for customers. And Viam saves Hop Robotics countless hours by automating quality assurance testing for Walter, accelerating the team’s prototyping process.

Using Viam’s built-in data management service, the team added cameras inside of the machine to capture a visual record of every single drink poured. If the team needs to debug something or a customer has an issue, it’s a breeze to check. Hop Robotics leverages Viam to:

THE IMPACT

“Our vision is to have a whole fleet, so one thing that becomes critically important is the ability to monitor these assets remotely. We partnered with Viam to automatically have that type of connectivity for an entire fleet.”

Viam's flexible robotics software platform enables Hop Robotics to scale their beverage dispensing solution as their business grows. 

By automating quality assurance testing, Viam serves as a foundational tool in the Hop Robotics’ robot development lifecycle. As Hop Robotics further develops Walter, their team envisions using Viam to:

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

"Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system."
+
“Being able to quickly react to a customer’s experience through automated event logging and quality assurance testing—that is what will set us apart and allow us to scale quickly.”
— Grayson Dawson, Founder and CEO, Hop Robotics

THE PROBLEM

“One of the main challenges of introducing industrial robots into consumer-facing environments is ensuring that the robots act reliably.”

The restaurant and hospitality industry has long struggled with inefficiencies in the manual process of pouring beverages. Hop Robotics set out to make uneven pours a thing of the past with Walter, a robot that automatically dispenses beverages.

Beer, tea, coffee, and more—Walter can dispense them all. But how can Hop Robotics manage an entire fleet of these machines to ensure the perfect pour, every time? They needed a robotics platform that could:

  • Provide built-in and cloud-accessible event logging for effective debugging 
  • Capture and sync image data via cameras to track robot quality assurance
  • Scale to enable monitoring and management for a whole fleet of robots

THE SOLUTION

“I’m a traditional hardware guy from the industrial space, so being able to marry the software side with the hardware side using Viam has been really great.”

Walter saves venues countless hours in dispensing beverages, freeing staff up to focus on being there for customers. And Viam saves Hop Robotics countless hours by automating quality assurance testing for Walter, accelerating the team’s prototyping process.

Using Viam’s built-in data management service, the team added cameras inside of the machine to capture a visual record of every single drink poured. If the team needs to debug something or a customer has an issue, it’s a breeze to check. Hop Robotics leverages Viam to:

THE IMPACT

“Our vision is to have a whole fleet, so one thing that becomes critically important is the ability to monitor these assets remotely. We partnered with Viam to automatically have that type of connectivity for an entire fleet.”

Viam's flexible robotics software platform enables Hop Robotics to scale their beverage dispensing solution as their business grows. 

By automating quality assurance testing, Viam serves as a foundational tool in the Hop Robotics’ robot development lifecycle. As Hop Robotics further develops Walter, their team envisions using Viam to:

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

"Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system."
Customer Logo
INDUSTRY
Food Service
ROBOT
Draft Beverage Dispenser
SERVICES
Data Management
Fleet Management

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